Refund policy

Refund policy

14-day right of withdrawal
As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To use your right of withdrawal, use the withdrawal function in your customer account or email us at hi@nomi-official.com with your name, order number and the products you want to return. We will confirm your withdrawal by email.

The products must be unopened and in their original packaging. For health and hygiene reasons, opened cans cannot be returned.

How to return
Once we have confirmed your withdrawal, we will send you a return shipping label and instructions. Returns must be sent to:
NOMI, Stora Södergatan 37 1302, 222 23 Lund, Sweden

Please send the products back no later than 14 days after notifying us of your withdrawal. Products sent back without first contacting us cannot be accepted.

Refunds
We refund the purchase price, including the can deposit and the original standard shipping cost, no later than 14 days after we have received your withdrawal notice. We may wait to refund until we have received the products back. The refund is made to your original payment method. Please note that it may take a few days for your bank or card issuer to process it.

Damaged, faulty or wrong items
Please check your order when you receive it. If a product is damaged, faulty or not what you ordered, contact us at hi@nomi-official.com as soon as possible, preferably with a photo, and we will make it right. This does not affect your statutory right to complain about faulty goods (see our Terms of Service).

Exchanges
The fastest way to get a different product is to return the one you have and place a new order.

Questions
If you have any questions about returns, contact us at hi@nomi-official.com.